By CRAIG D. SCHENCK/Sentinel staff
STRATHMERE — The Deauville Inn’s new owners want to create a world-famous restaurant built on a culture created from within while respecting and paying homage to its historical roots.
Inn Keeper Tim Fox and Lady of the Inn Robyn Kjar have created a handbook laying out their vision, mission and expectations for all staff members, encouraging them to “weave into your work life.”
Message from the Innkeeper
Without strong beliefs, expectations, values and culture, people and organizations never really add up to much.
This handbook outlines some of our foundational cultural expectations. Please begin to weave them into you work life here at the Deauville Inn.
‘When the tide comes in, all the ships will rise.’
Our tide is coming.
Vision
The vision of the Deauville is to become the must-go-to destination within South Jersey for all seasons (we will no longer be seasonal). We will achieve this through many ways:
— Believing in our staff by encouraging, teaching, training and providing them with the tools they need to succeed.
— Restoring the natural charm and beauty of the old Deauville while radically updating and modernizing both the internal (heart and soul of the house) and external facilities.
— Work with locals, historians and business owners to memorialize the building’s charm, beauty and place within its home of Strathmere, N.J. We want to make our Deauville’s history a well-known part of our culture and story.
— Becoming world-famous for our historical location, food, drinks and experience where guests not only return but also refer their friends.
— Source local produce, seafood, meats, game and beverages whenever possible.
Mission
— To believe in the strength of our people: Our staff and their ability to provide every customer with your very best smile, persona, service, drinks, food and experience possible.
Honesty & Integrity
— Our guests are the most important people. Without them we are nothing. Therefor treat everyone as if they are world-famous.
— Just be nice! Happy, well-trained people make a great restaurant. Hot, delicious food delivered with a smile.
— Smile and verbally greet a person within 5 feet. Smile and acknowledge a person out of 5 feet.
— There is no place for the word “no” in our culture.
— Celebrate the wins.
Fox “has an amazing sense of culture and that is a super important part of this — you can have a great restaurant, you can have great food, you can have good service, but the real essence that really ties all of these aspects together is to have that culture element and it’s something we embody and talk about on a daily basis, something that really holds it all together,” said Michael Sullivan, vice president of marketing and events.
